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Women's Brackish Crewneck Long Sleeve BlackStrap River Teal XS #color_river teal
Women's Brackish Crewneck Long Sleeve BlackStrap #color_river teal
Women's Brackish Crewneck Long Sleeve BlackStrap #color_river teal
Women's Brackish Crewneck Long Sleeve BlackStrap #color_river teal
Women's Brackish Crewneck Long Sleeve BlackStrap Trailhead Coral XS #color_trailhead coral
Women's Brackish Crewneck Long Sleeve BlackStrap #color_trailhead coral
Women's Brackish Crewneck Long Sleeve BlackStrap #color_trailhead coral
Women's Brackish Crewneck Long Sleeve BlackStrap #color_trailhead coral
Women's Brackish Crewneck Long Sleeve BlackStrap Slate XS #color_slate
Women's Brackish Crewneck Long Sleeve BlackStrap #color_slate
Women's Brackish Crewneck Long Sleeve BlackStrap #color_slate
Women's Brackish Crewneck Long Sleeve BlackStrap Mauve XS #color_mauve
Women's Brackish Crewneck Long Sleeve BlackStrap #color_mauve
Women's Brackish Crewneck Long Sleeve BlackStrap #color_mauve
Women's Brackish Crewneck Long Sleeve BlackStrap Realtree Lavender XS #color_realtree lavender
Women's Brackish Crewneck Long Sleeve BlackStrap #color_realtree lavender
Women's Brackish Crewneck Long Sleeve BlackStrap #color_realtree lavender
Women's Brackish Crewneck Long Sleeve BlackStrap #color_realtree lavender
Women's Brackish Crewneck Long Sleeve BlackStrap Springy Shades XS #color_springy shades
Women's Brackish Crewneck Long Sleeve BlackStrap #color_springy shades
Women's Brackish Crewneck Long Sleeve BlackStrap #color_springy shades
Women's Brackish Crewneck Long Sleeve BlackStrap #color_springy shades
Women's Brackish Crewneck Long Sleeve BlackStrap Bluebird XS #color_bluebird
Women's Brackish Crewneck Long Sleeve BlackStrap #color_bluebird
Women's Brackish Crewneck Long Sleeve BlackStrap #color_bluebird
Women's Brackish Crewneck Long Sleeve BlackStrap #color_bluebird
Women's Brackish Crewneck Long Sleeve BlackStrap Mint XS #color_mint
Women's Brackish Crewneck Long Sleeve BlackStrap #color_mint
Women's Brackish Crewneck Long Sleeve BlackStrap #color_mint
Women's Brackish Crewneck Long Sleeve BlackStrap #color_mint
Women's Brackish Crewneck Long Sleeve BlackStrap Rose XS #color_rose
Women's Brackish Crewneck Long Sleeve BlackStrap #color_rose
Women's Brackish Crewneck Long Sleeve BlackStrap #color_rose
Women's Brackish Crewneck Long Sleeve BlackStrap #color_rose
Women's Brackish Crewneck Long Sleeve BlackStrap Sunshine XS #color_sunshine
Women's Brackish Crewneck Long Sleeve BlackStrap #color_sunshine
Women's Brackish Crewneck Long Sleeve BlackStrap #color_sunshine
Women's Brackish Crewneck Long Sleeve BlackStrap #color_sunshine
Women's Brackish Crewneck Long Sleeve BlackStrap Ultra XS #color_ultra
Women's Brackish Crewneck Long Sleeve BlackStrap #color_ultra
Women's Brackish Crewneck Long Sleeve BlackStrap #color_ultra
Women's Brackish Crewneck Long Sleeve BlackStrap #color_ultra
Women's Brackish Crewneck Long Sleeve BlackStrap Sundye Granite XS #color_sundye granite
Women's Brackish Crewneck Long Sleeve BlackStrap #color_sundye granite
Women's Brackish Crewneck Long Sleeve BlackStrap #color_sundye granite
Women's Brackish Crewneck Long Sleeve BlackStrap Springy XS #color_springy
Women's Brackish Crewneck Long Sleeve BlackStrap #color_springy
Women's Brackish Crewneck Long Sleeve BlackStrap #color_springy
Women's Brackish Crewneck Long Sleeve BlackStrap #color_springy
Women's Brackish Crewneck Long Sleeve BlackStrap Coastal XS #color_coastal
Women's Brackish Crewneck Long Sleeve BlackStrap #color_coastal
Women's Brackish Crewneck Long Sleeve BlackStrap #color_coastal
Women's Brackish Crewneck Long Sleeve BlackStrap #color_slate
Women's Brackish Crewneck Long Sleeve BlackStrap #color_mauve

Women's Brackish Crewneck Long Sleeve

Sale price$47.99 Regular price$59.99
Save $12.00
Color:River Teal
Size:XS
In stock
Quantity:

Size Guide

Our Kids and Adult products fit a very wide range as our fabrics have so much stretch. Here is a size guide to help decide which is best for you! We have adults who fit our kids sizing and visa-versa.

MEN'S SIZING CHEST WAIST HIP

SMALL

34 - 36 in

86 - 91.5 cm

26 - 31 in

66 - 76 cm

32 - 36 in

81 - 91.5 cm

MEDIUM

37 - 41 in

93 - 104 cm

31 - 33 in

79 - 84 cm

37 - 39 in

94 - 99 cm

LARGE

42 - 45 in

107 - 114 cm

34 - 36 in

86.5 - 91.5 cm

40 - 42 in

101 - 117 cm

X-LARGE

46 - 49 in

116 - 125 cm

36 - 40 in

91.5 - 102 cm

42 - 46 in

107 - 117 cm

XX-LARGE

50 - 54 in

127 - 137 cm

41 - 45 in

104 - 115 cm

47 - 52 in

119 - 132 cm

WOMEN'S SIZING SIZE BUST WAIST HIP

X-SMALL

0 - 2

31 - 33 in

78.5 - 84 cm

25 - 27 in

63 - 68.5 cm

33 - 35 in

84 - 89 cm

SMALL

4 - 6

33 - 35 in

84 - 89 cm

27 - 29 in

68.5 - 74 cm

35 - 37 in

89 - 94 cm

MEDIUM

8 - 10

35 - 38 in

89 - 96.5 cm

29 - 31 in

74 - 79 cm

37 - 39 in

94 - 107 cm

LARGE

12 -14

38 - 41 in

96.5 - 104 cm

31 - 33 in

79 - 84 cm

39 - 42 in

99 - 107 cm

X-LARGE

16 - 20

41 - 44 in

104 - 112 cm

33 - 36 in

84 - 92 cm

42 - 46 in

107 - 117 cm

KID'S SIZING SIZE HEIGHT WEIGHT WAIST

X-SMALL

3 - 4

41 - 46 in

104 - 117 cm

36 - 45 lbs

91 - 114.5 kg

21 - 22 in

53 - 56 cm

SMALL

4 - 5

47 - 50 in

119 - 127 cm

48 - 57 lbs

122 - 145 kg

22.5 - 24 in

57 - 63 cm

MEDIUM

6 - 7

51 - 56 in

139.5 - 142 cm

60 - 75 lbs

152.5 - 190.5 kg

24.5 - 26 in

62 - 66 cm

LARGE

7 - 8

57 - 60 in

145 - 153 cm

80 - 95 lbs

203 - 241.5 kg

26.5 - 28 in

63 - 71 cm

X-LARGE

8 - 10

60 - 65 in

152 - 165 cm

100 - 115 lbs

254 - 292 kg

28 - 30 in

71 - 76 cm

Size Guide

Our Kids and Adult products fit a very wide range as our fabrics have so much stretch. Here is a size guide to help decide which is best for you! We have adults who fit our kids sizing and visa-versa.

MEN'S SIZING CHEST WAIST HIP

SMALL

34 - 36 in

86 - 91.5 cm

26 - 31 in

66 - 76 cm

32 - 36 in

81 - 91.5 cm

MEDIUM

37 - 41 in

93 - 104 cm

31 - 33 in

79 - 84 cm

37 - 39 in

94 - 99 cm

LARGE

42 - 45 in

107 - 114 cm

34 - 36 in

86.5 - 91.5 cm

40 - 42 in

101 - 117 cm

X-LARGE

46 - 49 in

116 - 125 cm

36 - 40 in

91.5 - 102 cm

42 - 46 in

107 - 117 cm

XX-LARGE

50 - 54 in

127 - 137 cm

41 - 45 in

104 - 115 cm

47 - 52 in

119 - 132 cm

WOMEN'S SIZING SIZE BUST WAIST HIP

X-SMALL

0 - 2

31 - 33 in

78.5 - 84 cm

25 - 27 in

63 - 68.5 cm

33 - 35 in

84 - 89 cm

SMALL

4 - 6

33 - 35 in

84 - 89 cm

27 - 29 in

68.5 - 74 cm

35 - 37 in

89 - 94 cm

MEDIUM

8 - 10

35 - 38 in

89 - 96.5 cm

29 - 31 in

74 - 79 cm

37 - 39 in

94 - 107 cm

LARGE

12 -14

38 - 41 in

96.5 - 104 cm

31 - 33 in

79 - 84 cm

39 - 42 in

99 - 107 cm

X-LARGE

16 - 20

41 - 44 in

104 - 112 cm

33 - 36 in

84 - 92 cm

42 - 46 in

107 - 117 cm

KID'S SIZING SIZE HEIGHT WEIGHT WAIST

X-SMALL

3 - 4

41 - 46 in

104 - 117 cm

36 - 45 lbs

91 - 114.5 kg

21 - 22 in

53 - 56 cm

SMALL

4 - 5

47 - 50 in

119 - 127 cm

48 - 57 lbs

122 - 145 kg

22.5 - 24 in

57 - 63 cm

MEDIUM

6 - 7

51 - 56 in

139.5 - 142 cm

60 - 75 lbs

152.5 - 190.5 kg

24.5 - 26 in

62 - 66 cm

LARGE

7 - 8

57 - 60 in

145 - 153 cm

80 - 95 lbs

203 - 241.5 kg

26.5 - 28 in

63 - 71 cm

X-LARGE

8 - 10

60 - 65 in

152 - 165 cm

100 - 115 lbs

254 - 292 kg

28 - 30 in

71 - 76 cm

FAQ

PRODUCT & SIZING

Facegear sizing guide

Our Kids and Adult products fit a very wide range as our fabrics have so much stretch. Here is a size guide to help decide which is best for you! We have adults who fit our kids sizing and visa-versa.

Apparel sizing guide

MEN'S SIZING CHEST WAIST HIP

SMALL

34 - 36 in

86 - 91.5 cm

26 - 31 in

66 - 76 cm

32 - 36 in

81 - 91.5 cm

MEDIUM

37 - 41 in

93 - 104 cm

31 - 33 in

79 - 84 cm

37 - 39 in

94 - 99 cm

LARGE

42 - 45 in

107 - 114 cm

34 - 36 in

86.5 - 91.5 cm

40 - 42 in

101 - 117 cm

X-LARGE

46 - 49 in

116 - 125 cm

36 - 40 in

91.5 - 102 cm

42 - 46 in

107 - 117 cm

XX-LARGE

50 - 54 in

127 - 137 cm

41 - 45 in

104 - 115 cm

47 - 52 in

119 - 132 cm

WOMEN'S SIZING SIZE BUST WAIST HIP

X-SMALL

0 - 2

31 - 33 in

78.5 - 84 cm

25 - 27 in

63 - 68.5 cm

33 - 35 in

84 - 89 cm

SMALL

4 - 6

33 - 35 in

84 - 89 cm

27 - 29 in

68.5 - 74 cm

35 - 37 in

89 - 94 cm

MEDIUM

8 - 10

35 - 38 in

89 - 96.5 cm

29 - 31 in

74 - 79 cm

37 - 39 in

94 - 107 cm

LARGE

12 -14

38 - 41 in

96.5 - 104 cm

31 - 33 in

79 - 84 cm

39 - 42 in

99 - 107 cm

X-LARGE

16 - 20

41 - 44 in

104 - 112 cm

33 - 36 in

84 - 92 cm

42 - 46 in

107 - 117 cm

KID'S SIZING SIZE HEIGHT WEIGHT WAIST

X-SMALL

3 - 4

41 - 46 in

104 - 117 cm

36 - 45 lbs

91 - 114.5 kg

21 - 22 in

53 - 56 cm

SMALL

4 - 5

47 - 50 in

119 - 127 cm

48 - 57 lbs

122 - 145 kg

22.5 - 24 in

57 - 63 cm

MEDIUM

6 - 7

51 - 56 in

139.5 - 142 cm

60 - 75 lbs

152.5 - 190.5 kg

24.5 - 26 in

62 - 66 cm

LARGE

7 - 8

57 - 60 in

145 - 153 cm

80 - 95 lbs

203 - 241.5 kg

26.5 - 28 in

63 - 71 cm

X-LARGE

8 - 10

60 - 65 in

152 - 165 cm

100 - 115 lbs

254 - 292 kg

28 - 30 in

71 - 76 cm

The Hood vs The Expedition Hood

The Hood and Expedition Hood are the same size and have the same fit. The differences are in the thickness and layers of the balaclava.

The Hood Balaclava has a single Layer Head and Neck, with a dual layer face hinge. The Hood construction provides additional warmth and protection where you need it while allowing for great heat management. The Hood is ideal for all around use and best for cool to cold temperatures.

The Expedition Hood has dual layer all over (Head, Neck & Face Hinge) for added warmth and protection from the elements. The Expedition Hood is great for freezing temperatures and storm conditions.

Both balaclavas do meet CDC and Ski Resort requirements for non-medical facemask use.

 

How to adjust the Team Hood fit

  1. Start by loosening up all the elastic cords using the three pull tabs. Make sure that these cords are all equally loose for the easiest fit adjustment.
  2. Next, place the Team Hood over your head. If you wear a helmet and want the Team Hood to be worn over your helmet, make these adjustments with your helmet on.
  3. To adjust the Team Hood, start by tightening the pull tab on the backside of your head to the preferred tightness.
  4. The right and left pull tabs can be used for making fine-tuning adjustments, but may not be necessary.

 

Product Color & Imagery Disclaimer

We have made every effort to display as accurately as possible the true colors and images of the products we carry and that appear on bsbrand.com, but cannot guarantee that what you see is an exact representation. Due to the many variations in screens and browsers, the color of products may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the internet is not precise.

 

Care instructions

For the best life and to ensure color vibrancy, we recommend the following care instructions for all our products.

Machine Wash in cold water, gentle cycle, and with similar colors. NO BLEACH. Tumble dry low or Hang dry.  

Do not wash your face gear or base layers with outerwear that has velcro. Velcro is abrasive and can cause pilling.

Reference Your Products Care Label

 

Warranty

We stand behind the gear we make. Our products are designed to be durable and reliable wherever your adventure takes you, but if there’s a problem with your gear you can trust that we will make every effort to set it right.

When purchased from an authorized BlackStrap dealer, we will replace any item that has been affected by a manufacturing defect for a period of one (1) year from the date of purchase by the original retail customer.

WHAT'S NOT COVERED
  • Dirty or unwashed items. Please clean your item before sending it in or it will not be accepted.
  • Pilling, abrasion, pinholes, or other cosmetic wear and tear that does not affect the function and performance of the product.
  • Damages caused by misuse, abuse, unauthorized modification or repairs, or improper care.
  • Rips, punctures, and burns caused from getting after it or from normal wear.
  • Products that shrink or are damaged when laundered opposite to our care instructions.
  • Accidental damage, including the use of sharp blades when opening packages.
THE REPLACEMENT PROCESS

If you have any questions about the BlackStrap Limited Warranty or to file a claim, please email support@bsbrand.com. The BlackStrap Warranty Team will determine if a product is covered and answer all questions within 48 hours. If your claim is approved as a valid warranty, your product will be replaced with the same SKU. If your product is out of stock or has been discontinued, you will receive store credit for the current purchase price. We are unable to provide refunds to the original form of payment.

*For Limited Warranty claims, proof of purchase from an authorized BlackStrap dealer is required. If the date of purchase cannot be established, BlackStrap will make a determination based upon the last production year of the particular model.

 


ORDERS & SHIPPING

Can I change/cancel an order?

Yes, you can make changes or cancel your order at anytime prior to your order being shipped from our warehouse. To make order changes or cancel your order, please email us at support@bsbrand.com ASAP.

Orders that have been shipped cannot be cancelled.

 

Shipping information

Free Standard US Domestic Shipping On Orders Over $75

We are currently offering free standard shipping on orders over $75 before taxes delivered to continental US addresses.

We strive to get your gear to you ASAP so you can stay warm and comfortable on your adventures. We do our best to process and ship SAME DAY for orders received before 9 AM PST, but may take 1 to 3 business days to ship. Please keep in mind that order fulfillment gets wild during the holiday season or high sales volume and it can take longer to get your gear out the door. We do not ship orders on the weekend and federal holidays.

STANDARD US SHIPPING RATES:

$5 Standard: 5-7 business days after ship date
No weekend delivery. NOT available for orders to AK and HI.

$10 3-Day: 3 business days after ship date
No weekend delivery. NOT available for orders to AK and HI.

$20 2-Day: 2 business days after ship date
No weekend delivery. NOT available for orders to AK and HI.

*Actual shipping times may vary due to carrier delays and are not guaranteed.

Once orders have been shipped, legal title is transferred to the purchaser. BlackStrap Industries is not responsible for lost, stolen, or returned packages. Please email support@bsbrand.com or contact the carrier for shipping details for lost orders, incorrect addresses, etc.

*International orders are subject to duties and taxes. BlackStrap Industries is not responsible for customs and duties, and these fees are determined by the customs agency within the destination country. For more information on duties and taxes, please contact your local customs office.

How can I track my order?

You will receive a shipping confirmation email with your tracking number once your package leaves our warehouse. You can then track your order via your shipping confirmation email, Shop Pay App, or you can track your order here: TRACK MY ORDER

 

My package was marked "delivered", but I haven't received it!

Did you order from bsbrand.com and your package was marked as "delivered", but it wasn't received? We're happy to help!

When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this new status.

Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest.

DOMESTIC CUSTOMERS:

USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.

If the package still does not show up, please call USPS to file a claim. BlackStrap Industries cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!

INTERNATIONAL CUSTOMERS:

Check your door/mailbox for a note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package.

Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.

Contact us for additional assistance. BlackStrap Industries cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!

 

Will I have to pay custom fees and import duties on international orders?

Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.

 

What if my package is returned to sender?

If your package has been returned to sender (BlackStrap Industries), we are unable to reship any returned packages at this time. We may be able to issue a replacement pending inventory availability or provide a refund if inventory is not available. If you think your package has been returned to sender, please contact us at support@bsbrand.com.

 

What if my package is lost or stolen?

Please note that BlackStrap Industries is not responsible for lost or stolen packages. We recommend shipping packages to secure locations that have someone available to receive the package.

If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims or offer refunds.

If you have not seen an update to your tracking after 20 (U.S. Domestic) or 30 (International) consecutive days, please contact us at support@bsbrand.com as your package may be lost. If the carrier determines the package is lost, we will either provide a replacement order (depending on available inventory) or provide a refund in full. Please note that claims cannot be submitted after 60 days from the original order ship date.

 

What if my item is damaged, defective, or incorrect?

If you have received a damaged/defective or incorrect item, contact us at support@bsbrand.com with photos of the damage/defective or the incorrect item, as well as your order number. You must notify us within 30 days of receipt. We will handle it from there.

 

Returns & exchanges

ToWe stand behind the gear we make. Our products are designed to be durable and reliable wherever your adventure takes you, but if there’s a problem with your gear you can trust that we will make every effort to set it right.

BlackStrap gladly accepts free returns or exchanges within 30 days of purchases from bsbrand.com. To receive a full refund, please make sure tags are still intact, and that items are unwashed and in new condition.

Return Policy Exceptions:

  • For international and U.S. territory purchases, sales are final and cannot accept returns.
  • Donations or purchases from unauthorized stores or websites are ineligible for return or exchange.
  • Items marked as “closeout” are ineligible for return or exchange.
  • Items that are worn, washed, or without original tags are ineligible for return or exchange.

Please include the original packing slip OR your name, mailing address, email address, and order number so we can quickly process your refund and credit the payment method used for the purchase. Refunds may take 3-5 weeks to process due to the time often required for shipping and bank processing.

Need to start a return or exchange?

To start a return or exchange through our automated system please CLICK HERE.
If you need further assistance, please contact our support team at support@bsbrand.com.

 

 

Close Out Policy

All sales are final on closeout items. Sorry, we do not accept returns on sale items.

 


ROUTE PACKAGE PROTECTION

What is Route?

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout with partnered merchants and unlock full package protection and seamless resolution for order issues.

Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.

What are Route's claim policies?

Because Route is a legal insurance provider, there are policies that Route must adhere to. Route covers lawful goods, excepting those commodities noted in our policy summary, while in transit, against loss, damage and theft, subject to exclusions in the policy summary.

Route Policy Summary

How does Route know if a package is lost, stolen, or damaged?

LOST PACKAGES

If the order has not had a shipping update from the carrier in 7 days (20 days for international shipments), Route assumes the order is lost and the customer can file a claim. Route does not cover packages labeled return to sender because the order has been sent back to the retailer. Items are returned to sender when a customer provides an invalid or undeliverable address or refuses a delivery.

STOLEN PACKAGES

Our Product Support team looks at these order issues on a case-by-case basis and determines the best course of action to get your items refunded.

DAMAGED PACKAGES

A broken/damaged product is considered unusable. This can include items that are clearly fractured, shattered, bent (if not bendable), crushed, etc. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

Claim Resolution Expectations

When a claim is reported and resolved, your product will either be reordered or refunded depending on in-stock availability and the percentage of discounts received.

In some cases, order issues may not be approved per the Route Package Protection policies.

Below, you can read more about what to expect in each scenario and where to reach out for further questions:

REORDER

  • Shortly after Route has processed your reorder, you will receive a confirmation email from the retailer that includes the new order number and receipt of purchase. Once the retailer fulfills the order, you will receive another email with tracking information: tracking number, and a link to track via the carrier service (i.e. UPS, USPS, etc.).
  • Every reorder placed through Route will also be covered by Route Package Protection in the case of lost, stolen, or damaged items. So rest assured that you can always reach out to us should you experience another protected situation!
  • Lastly, we highly recommend downloading our app and utilizing Route’s Visual Tracking in order to keep an eye on reorder package status updates and future orders in one, user-friendly place.

REFUND

Shipping and tax costs will be refunded for select partnered merchants. For those select merchants, refunds to original payment methods will be available, but in the case we are not able to offer a refund to your original form of payment, we will offer a PayPal refund as an alternative option.  

For the remaining partnered merchants, refunds are calculated on the exact price you paid for the item(s) - excluding the cost of shipping, taxes.

In both cases, the Route Protection cost will not be refunded.

PAYPAL
  • If you do not currently have a PayPal account, don’t worry! PayPal is easy, fast, and free to set up.
  • Once your PayPal refund has been processed, you should expect to see funds reflect in your PayPal balance within the next business day (if not much sooner).
ORIGINAL FORMS OF PAYMENT
  • If your payment is processed to your original form of payment, you can expect to see those back to your account within 5-7 business days.
    • Currently, Route is developing some incredible additions to our services that would include the ability to put money right back into your pocket for all merchants. However, until we release those features, PayPal is our safest, most efficient option for returning your money to you in those circumstances.

If you have any questions regarding a reorder or refund completed through Route Package Protection, you can reach out here and we'll be happy to assist however we can!

How long does it take to refund or replace a claim?

The average resolution time for a claim is less than 24 hours.

What is carbon neutral shipping and its advantages?

Carbon neutral shipping allows your customers to 100% offset the negative environmental impact of shipping their package by contributing to projects that remove carbon from the atmosphere. By participating in these widely popular and accredited method of removing airborne carbon from the atmosphere, you can enhance your brand image, attract environmentally conscious customers, and satisfy consumer demand for sustainable practices. Our carbon neutral projects grow forests, help endangered species, and provide jobs to developing communities.

How is Route able to neutralize carbon emissions?

Route purchases carbon credits to offset the carbon produced from shipping an order. The amount of carbon credits needed for each order is calculated using a combination of distance traveled and the weight of the package. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that we can purchase to naturally remove carbon from the air.


COMPANY INFORMATION

What is BlackStrap's customer support phone number?

We offer phone support Monday-Friday from 9 am PST to 5 pm PST. If you have questions or need support please call us at (541) 213-2500 Ext 0. You can also email us at support@bsbrand.com or chat with us online.

Privacy policy

Last Updated: 8/30/2023

BlackStrap Industries Inc., subsidiaries, and affiliates (collectively, “we”, “us”, the “Company”) are committed to respecting the privacy of visitors to www.bsbrand.com (our “Website”). The following policy describes how we collect, protect and use information we receive from Website visitors. It does not apply to information collected by the Company through any other means, including on any other website operated by the Company, or by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.

WHAT INFORMATION DO WE COLLECT AND HOW IS IT COLLECTED?
INFORMATION YOU PROVIDE TO US.

The information we collect on or through our Website may include name, email address, mailing address, zip code, and transaction information provided at the time of registering for an account, making purchases through our Website, signing up for our newsletter, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website. If you contact us through the Website, we will have records and copies of your correspondence (including email addresses).

We may ask for your response to surveys for research purchases and collect information about your search queries on the Website. We will collect information about your purchases and other transactions you carry out through our Website and the fulfillment of your orders. We may receive personal information about you from third parties.

INFORMATION COLLECTED THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including information from the following sources:

Cookies Information: When you visit the Website, we may send one or more cookies - small files that a website transfers to your computer's hard drive through your web browser (if you allow) that enable the site to recognize your browser and track information about your visit. For example, we use cookies to track the items in your Shopping Cart. They are also used to help us understand your preferences based on your Website activity, which enables us to provide you with improved service. A cookie does not collect personal information about you. We may use both session cookies and persistent cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Website. Persistent cookies can be removed by following your web browser's directions. A session cookie is temporary and disappears after you close your browser.

BlackStrap may also collect your email address via cookies and pixels on the Website through the use of trusted third-party partners. These partners may also combine your email information with other information they have access to such as mailing address so that we may serve relevant marketing offers to you via email and direct mail. If you do not want us to collect information about you, please see our Cookie Policy.

You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, if you turn cookies off, you won't have access to many features that make your Website experience more efficient and some of our services will not function properly. You can still place orders over the telephone by contacting Customer Support at 541-213-2500.

Log File Information: Log file information is automatically reported by your browser each time you access a web page. When you view our Website, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.

Clear Gifs Information: When you access the Website, we may employ clear gifs (also known as web beacons), which are used to track the online usage patterns of our users anonymously. No personally identifiable information is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails or newsletters sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make the Website better for our users.

Flash Cookies: Certain features of our Website my use local stored objects (of Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are managed by the same browser setters as are used for browser cookies.

The information we collect automatically helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

Advertising Cookies: The Website may allow third-party vendors to place advertising cookies on the Website to provide badge and other ads on other web locations, based on a user's prior visits to our Website. We may also collect your email address via cookies and pixels on the Website through the use of trusted third-party partners. These partners may also combine your email information with other information they have access to, such as mailing address so that we may serve relevant marketing offers to you via email and direct mail. While we use cookies in other parts of our Website, cookies placed by third-party vendors collect information for such third-party vendors, and we do not have access to this information.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products or services that you request from us.
  • To quickly and securely process transactions.
  • To notify you about changes to our Website or any products or services we offer or provide through it.
  • To administer contests, promotions, surveys or other site features.
  • To allow us to better service you in responding to your customer service requests.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To fulfill any other purposes for which you have provided the information, that we have described when the information is collected, or for which you have provided your consent.

By providing us with your email address or other contact information, you consent to our using such contact information to communicate with you regarding the Website, our products, promotions, events and updates. You also consent to our using your email address to send you Website-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your contact information to send you other messages, such as newsletters, changes to features of the Website, or special offers. If you wish to opt-out of this consent, please see “How to Opt-Out” below. If you correspond with us by email, we may retain the content of your email messages and our responses. If you supply us with their telephone numbers online, you will only receive telephone contact from us with information regarding orders you have placed online.

DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

Except as otherwise described in this Privacy Policy, we will not disclose personal information to any outside parties unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our Website or our products and promotions; and (c) to exercise or protect the rights, property, or personal safety of the Company, its employees, agents or assigns, or others. The term “outside parties” does not include, and we may disclose personal information to, our subsidiaries and affiliates, contractors, service providers, and other third parties we use in ope