We stand behind the gear we make. Our products are designed to be durable and reliable wherever your adventure takes you, but if there’s a problem with your gear you can trust that we will make every effort to set it right.
BlackStrap gladly accepts free returns or exchanges within 30 days of purchases from blackstrap.com. To receive a full refund, please make sure tags are still intact, and that items are unwashed and in new condition.
Return Policy Exceptions:
- For international and U.S. territory purchases, sales are final and cannot accept returns.
- Donations or purchases from unauthorized stores or websites are ineligible for return or exchange.
- Items marked as “closeout” are ineligible for return or exchange.
- Items purchased with "pro purchase" are are ineligible for return or exchange.
- Items that are worn, washed, or without original tags intact are ineligible for return or exchange.
Please include the original packing slip OR your name, mailing address, email address, and order number so we can quickly process your refund and credit the payment method used for the purchase. Refunds may take 2-4 weeks to process due to the time often required for shipping and bank processing.
Frequently Asked Questions
Need help with a return or exchange? Contact us at support@blackstrap.com.
We want you to love your gear. If it doesn’t fit right or feel right, you can return unworn, unwashed items within 30 days of delivery for a full refund. Just make sure the tags are still attached.
Easy. Head to our Returns Portal and follow the steps to send your gear back. Once we’ve got it, we’ll process your refund or ship your exchange fast so you can get back outside.
Yes, return and exchange shipping costs are always free. If you’re swapping sizes, colors, styles, or returning an item, we’ll cover the shipping both ways.
Once your return is received, refunds are processed within 3–5 business days back to your original payment method. Exchanges typically ship out within 2 business days after we get your item.
Yes, gear on sale can be returned or exchanged as long as it’s unworn, unwashed, and within the 30-day window. Final sale items (clearly marked at checkout) are the only exceptions.
