BlackStrap is located in Bend, Oregon.

On January 8th, 2008 Abe Shehadeh officially launched BlackStrap Industries Inc, a small collection of winter facemasks. What began as an idea to elevate Abe's experience on the mountain has evolved into a company with a mission to improve everyone's experience in the mountains. From 2008-2010, in true entrepreneurial spirit, Abe did what any founder would do: hit the pavement, pioneering the brand from mountain-to-mountain and shop-to-shop. As a result, what began in the beautiful town of Bend, Oregon has now grown into a full-fledged commitment to being a profound leader in the outdoor industry. To this day, BlackStrap continues to be independently owned and operated.

BlackStrap was founded in 2008, and to this day, remains privately owned.

We source the finest craftsmanship from around the world, partnering with manufacturers in multiple countries to ensure the highest quality for each product. Our dedication to responsible production sets a new standard for quality and sustainability. From using recycled packaging and water-based, non-toxic inks to working with ethical cut-and-sew facilities, we take a hands-on approach to research and development, all aimed at reducing our environmental impact.

INNOVATION

We aim to bring innovative products to market with a mindful approach that focuses on quality and reliability.

DEDICATION

We are as committed to our work as we are to our passion for the outdoors.

COMMUNITY

We are inclusive and active in our support for like-minded outdoor communities.

STEWARDSHIP

We are stewards of protecting our love for the outdoors. We pride ourselves on responsible supply chain practices.

We offer phone support Monday-Friday from 9 am PST to 5 pm PST. If you have questions or need support please call us at (541) 213-2500 Ext 0. You can also email us at support@blackstrap.com or chat with us online.

We stand behind the gear we make. Our products are designed to be durable and reliable wherever your adventure takes you, but if there’s a problem with your gear you can trust that we will make every effort to set it right.

When purchased from an authorized BlackStrap dealer, we will replace any item that has been affected by a manufacturing defect for a period of one (1) year from the date of purchase by the original retail customer. 

WHAT'S NOT COVERED

• Dirty or unwashed items. Please clean your item before sending it in or it will not be accepted.
• Pilling, abrasion, pinholes, or other cosmetic wear and tear that does not affect the function and performance of the product.
• Damages caused by misuse, abuse, unauthorized modification or repairs, or improper care.
• Rips, punctures, and burns caused from getting after it or from normal wear.
• Products that shrink or are damaged when laundered opposite to our care instructions.
• Accidental damage, including the use of sharp blades when opening packages.

THE REPLACEMENT PROCESS

If you have any questions about the BlackStrap Limited Warranty or to file a claim, please email support@blackstrap.com. The BlackStrap Warranty Team will determine if a product is covered and answer all questions within 48 hours. If your claim is approved as a valid warranty, your product will be replaced with the same SKU. If your product is out of stock or has been discontinued, you will receive store credit for the current purchase price. We are unable to provide refunds to the original form of payment.

*For Limited Warranty claims, proof of purchase from an authorized BlackStrap dealer is required. If the date of purchase cannot be established, BlackStrap will make a determination based upon the last production year of the particular model.

For the best life and to ensure color vibrancy, we recommend the following care instructions for all our products. 

Machine Wash in cold water, gentle cycle, and with similar colors. NO BLEACH. Tumble dry low or Hang dry.  

Do not wash your face gear or base layers with outerwear that has velcro. Velcro is abrasive and can cause pilling. 

Reference Your Products Care Label

The Hood and Expedition Hood are the same size and have the same fit. The differences are in the thickness and layers of the balaclava.

The Hood Balaclava has a single Layer Head and Neck, with a dual layer face hinge. The Hood construction provides additional warmth and protection where you need it while allowing for great heat management. The Hood is ideal for all around use and best for cool to cold temperatures.

The Expedition Hood has dual layer all over (Head, Neck & Face Hinge) for added warmth and protection from the elements. The Expedition Hood is great for freezing temperatures and storm conditions.

1. Start by loosening up all the elastic cords using the three pull tabs. Make sure that these cords are all equally loose for the easiest fit adjustment. 
2. Next, place the Team Hood over your head. If you wear a helmet and want the Team Hood to be worn over your helmet, make these adjustments with your helmet on.
3. To adjust the Team Hood, start by tightening the pull tab on the backside of your head to the preferred tightness.
4. The right and left pull tabs can be used for making fine-tuning adjustments, but may not be necessary. 

We have made every effort to display as accurately as possible the true colors and images of the products we carry and that appear on bsbrand.com, but cannot guarantee that what you see is an exact representation. Due to the many variations in screens and browsers, the color of products may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the internet is not precise.

If you sign up for an email notification on the product page you will be the first to know when the product is restocked.

Yes, you can make changes or cancel your order at anytime prior to your order being shipped from our warehouse. To make order changes or cancel your order, please email us at support@blackstrap.com ASAP.

Orders that have been shipped cannot be cancelled.

We stand behind the gear we make. Our products are designed to be durable and reliable wherever your adventure takes you, but if there’s a problem with your gear you can trust that we will make every effort to set it right. 

BlackStrap gladly accepts free returns or exchanges within 60 days of purchases from bsbrand.com. To receive a full refund, please make sure tags are still intact, and that items are unwashed and in new condition.

Return Policy Exceptions:

For international and U.S. territory purchases, sales are final and cannot accept returns.

Donations or purchases from unauthorized stores or websites are ineligible for return or exchange.

Items marked as “closeout” are ineligible for return or exchange.

Items that are worn, washed, or without original tags are ineligible for return or exchange.

Please include the original packing slip OR your name, mailing address, email address, and order number so we can quickly process your refund and credit the payment method used for the purchase. Refunds may take 3-5 weeks to process due to the time often required for shipping and bank processing. 

Need to start a return or exchange?

To start a return or exchange through our automated system please CLICK HERE.
If you need further assistance, please contact our support team at support@blackstrap.com.

All sales are final on closeout items. Sorry, we do not accept returns on sale items.

Yes, contact our Customer Support team at support@blackstrap.com or 541-213-2500 and one of our Team Members will be able to help you out.

Yes, you can apply by visiting our Pro Purchase Program page. To qualify you must verify your employment in the outdoor or snow sports industry.

Absolutely! We offer a wide range of custom options, from neck gaiters and beanies to technical shirts. To learn or to start a quote, visit our Custom Products page.

BlackStrap accepts all major credit cards, Shopify Pay, Apply Pay, PayPal, Meta Pay, Google Pay, Amazon Pay, and Shop Pay Installments.

Yes, we accept PayPal.

BlackStrap strives to comply with all laws regarding the collection of Sales Tax. We collect tax in the states where we have nexus. For more information on what items are subject to sales tax in your state refer to your local government websites.

Free Standard US Domestic Shipping On Orders Over $50

We are currently offering free standard shipping on orders over $50 before taxes delivered to continental US addresses.

We strive to get your gear to you ASAP so you can stay warm and comfortable on your adventures. We do our best to process and ship SAME DAY for orders received before 9 AM PST, but may take 1 to 3 business days to ship. Please keep in mind that order fulfillment gets wild during the holiday season or high sales volume and it can take longer to get your gear out the door. We do not ship orders on the weekend and federal holidays.

STANDARD US SHIPPING RATES:

$5 Standard: 5-7 business days after ship date
No weekend delivery. NOT available for orders to AK and HI.

$10 3-Day: 3 business days after ship date
No weekend delivery. NOT available for orders to AK and HI.

$20 2-Day: 2 business days after ship date
No weekend delivery. NOT available for orders to AK and HI.

*Actual shipping times may vary due to carrier delays and are not guaranteed. 

Once orders have been shipped, legal title is transferred to the purchaser. BlackStrap is not responsible for lost, stolen, or returned packages. Please email support@blackstrap.com or contact the carrier for shipping details for lost orders, incorrect addresses, etc.

*International orders are subject to duties and taxes. BlackStrap is not responsible for customs and duties, and these fees are determined by the customs agency within the destination country. For more information on duties and taxes, please contact your local customs office.

You will receive a shipping confirmation email with your tracking number once your package leaves our warehouse. You can then track your order via your shipping confirmation email, Shop Pay App, or you can track your order here:TRACK MY ORDER

Did you order from blackstrap.com and your package was marked as "delivered", but it wasn't received? We're happy to help!

When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this new status.

Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest.

DOMESTIC CUSTOMERS:

USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.

If the package still does not show up, please call USPS to file a claim. BlackStrap Industries cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!

INTERNATIONAL CUSTOMERS:

Check your door/mailbox for a note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package.

Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.

Contact us for additional assistance. BlackStrap cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property unless Route Order Protection was purchased. Thank you for understanding!

If your package has been returned to sender (BlackStrap), we are unable to reship any returned packages at this time. We may be able to issue a replacement pending inventory availability or provide store credit if inventory is not available. If you think your package has been returned to sender, please contact us at support@blackstrap.com.

Please note that BlackStrap is not responsible for lost or stolen packages. We recommend shipping packages to secure locations that have someone available to receive the package. 

If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims or offer refunds. 

If you have not seen an update to your tracking after 20 (U.S. Domestic) or 30 (International) consecutive days, please contact us at support@blackstrap.com as your package may be lost. If the carrier determines the package is lost, we will either provide a replacement order (depending on available inventory) or provide a refund in full. Please note that claims cannot be submitted after 60 days from the original order ship date.

If you have received a damaged/defective or incorrect item, contact us at support@blackstrap.com with photos of the damage/defective or the incorrect item, as well as your order number. You must notify us within 30 days of receipt. We will handle it from there.

Shopping with BlackStrap directly provides you the best customer experience with our brand and the most access to our entire catalog. Our Customer Service team is knowledgeable about our entire line of products and can help you find the right product for your next adventure.

Use our store locator to find the nearest retailer that carries BlackStrap products.

Last Updated: 8/30/2023

BlackStrap Industries Inc., subsidiaries, and affiliates (collectively, “we”, “us”, the “Company”) are committed to respecting the privacy of visitors to www.blackstrap.com (our “Website”). The following policy describes how we collect, protect and use information we receive from Website visitors. It does not apply to information collected by the Company through any other means, including on any other website operated by the Company, or by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.

WHAT INFORMATION DO WE COLLECT AND HOW IS IT COLLECTED?

Information You Provide to Us.

The information we collect on or through our Website may include name, email address, mailing address, zip code, and transaction information provided at the time of registering for an account, making purchases through our Website, signing up for our newsletter, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website. If you contact us through the Website, we will have records and copies of your correspondence (including email addresses). 

We may ask for your response to surveys for research purchases and collect information about your search queries on the Website. We will collect information about your purchases and other transactions you carry out through our Website and the fulfillment of your orders. We may receive personal information about you from third parties.

Information Collected Through Automatic Data Collection Technologies.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including information from the following sources:

Cookies Information: When you visit the Website, we may send one or more cookies - small files that a website transfers to your computer's hard drive through your web browser (if you allow) that enable the site to recognize your browser and track information about your visit. For example, we use cookies to track the items in your Shopping Cart. They are also used to help us understand your preferences based on your Website activity, which enables us to provide you with improved service. A cookie does not collect personal information about you. We may use both session cookies and persistent cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Website. Persistent cookies can be removed by following your web browser's directions. A session cookie is temporary and disappears after you close your browser.

BlackStrap may also collect your email address via cookies and pixels on the Website through the use of trusted third-party partners. These partners may also combine your email information with other information they have access to such as mailing address so that we may serve relevant marketing offers to you via email and direct mail. If you do not want us to collect information about you, please see our Cookie Policy.

You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, if you turn cookies off, you won't have access to many features that make your Website experience more efficient and some of our services will not function properly. You can still place orders over the telephone by contacting Customer Support at 541-213-2500.

Log File Information: Log file information is automatically reported by your browser each time you access a web page. When you view our Website, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.

Clear Gifs Information: When you access the Website, we may employ clear gifs (also known as web beacons), which are used to track the online usage patterns of our users anonymously. No personally identifiable information is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails or newsletters sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make the Website better for our users.

Flash Cookies: Certain features of our Website my use local stored objects (of Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are managed by the same browser setters as are used for browser cookies.

The information we collect automatically helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

Advertising Cookies: The Website may allow third-party vendors to place advertising cookies on the Website to provide badge and other ads on other web locations, based on a user's prior visits to our Website. We may also collect your email address via cookies and pixels on the Website through the use of trusted third-party partners. These partners may also combine your email information with other information they have access to, such as mailing address so that we may serve relevant marketing offers to you via email and direct mail. While we use cookies in other parts of our Website, cookies placed by third-party vendors collect information for such third-party vendors, and we do not have access to this information.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products or services that you request from us.
• To quickly and securely process transactions.
• To notify you about changes to our Website or any products or services we offer or provide through it.
• To administer contests, promotions, surveys or other site features.
• To allow us to better service you in responding to your customer service requests.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To fulfill any other purposes for which you have provided the information, that we have described when the information is collected, or for which you have provided your consent.

By providing us with your email address or other contact information, you consent to our using such contact information to communicate with you regarding the Website, our products, promotions, events and updates. You also consent to our using your email address to send you Website-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your contact information to send you other messages, such as newsletters, changes to features of the Website, or special offers. If you wish to opt-out of this consent, please see “How to Opt-Out” below. If you correspond with us by email, we may retain the content of your email messages and our responses. If you supply us with their telephone numbers online, you will only receive telephone contact from us with information regarding orders you have placed online.

DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

Except as otherwise described in this Privacy Policy, we will not disclose personal information to any outside parties unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our Website or our products and promotions; and (c) to exercise or protect the rights, property, or personal safety of the Company, its employees, agents or assigns, or others. The term “outside parties” does not include, and we may disclose personal information to, our subsidiaries and affiliates, contractors, service providers, and other third parties we use in operating our Website, conducting BlackStrap's business, or servicing you, so long as those parties agree to keep this information confidential. We share personal information with third party marketing partners for commercial purposes. If you would like to opt-out of your personal information being shared with third party marketing partners, please email us at support@blackstrap.com.

In the future, we may buy or sell assets or business offerings from third parties. Customer, email, and visitor information are generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or dissolution.

We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law.

We may make your name and postal address available to other marketing companies who may have offers of interest to you. If do not wish to receive such mailings, or if you would like to opt out of BlackStrap’s discretionary e-mails or catalogs, please Send Us A Message with the subject “unsubscribe”.

We may disclose aggregated or otherwise non-personally identifiable information without restriction, including to other parties for marketing, advertising, or other uses.

HOW DO WE PROTECT VISITOR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you securely. Your data is transmitted via a secure socket layer (SSL) technology and stored encrypted using Shopify’s data storage, databases, and the general Shopify application. 

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards

HOW CAN YOU OPT OUT?

If you do not want us to share your personal information with unaffiliated or non-agent outside parties for direct marketing purposes, you may modify your e-mail subscriptions or opt out. To modify your e-mail subscriptions or opt-out of receiving BlackStrap e-mail (other than required service emails or communications required by law) please email us at support@blackstrap.com and simply ask us to remove your company, name or account from our email list. Please note that due to email production schedules, you may receive any emails already in production.

RIGHT TO KNOW

You may request that we provide you the last 12 months a list of the categories of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting or “selling” the information, and the categories of “third parties” to whom we disclosed or “sold” that information. You may also request that we provide you in a machine-readable format a copy of the specific pieces of personal information we have collected about you in the past 12 months. You may make a request to know up to two times in a 12-month period, subject to limitations described in the law. For a list of general categories of information that we have collected and shared in the past 12 months, see the tables “What Information Do We Collect And How Is It Collected” in our Privacy Policy.

RIGHT TO DELETE

You may request that we delete any personal information that we have collected from you. However, the law exempts certain information from deletion. For example, we may keep information necessary for security and fraud detection. We also may keep information needed to provide you goods or services. When we respond to your request to delete, we will explain what (if any) information we have kept and why. Please note that the law does not consider anonymized or pseudonymized information to be “personal information,” and we may “delete” your information by anonymizing or pseudonymizing it.

DO NOT TRACK

We do not respond to Do Not Track signals at this time.

CHILDREN UNDER THE AGE OF 13

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or make any purchases through the Website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please Send Us A Message.

CALIFORNIA "SHINE THE LIGHT" DISCLOSURE

As described above, we may share information with third parties with whom we sponsor events if you consent to such disclosure.

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt in to, or opt out of, this type of sharing. We qualify for this alternative option by only sharing information when you have opted in to such sharing.

CALIFORNIA PRIVACY RIGHTS

This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect, to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.

In the last 12 months, we collected the following categories of personal information: identifiers (such as name and contact information), characteristics of protected classifications (such as age and gender), commercial information (such as products purchased), internet or other electronic network activity information (such as browsing behavior), geolocation data, audio, electronic, visual or similar information (such as profile pictures or customer support call information), and inferences we make (such as preferred activities). We collect this information for the business and commercial purposes described in the “How We Use Your Information” section above. We share this information with the categories of third parties described in the “Sharing Your Personal Information” section above.

California consumers may make a rights request by emailing us at support@blackstrap.com. We may require that you provide additional information in order to verify your request.

NOTIFICATION PROCEDURES

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our Website, as we determine in our sole discretion. We reserve the right to determine the form and means of providing notifications to you.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@blackstrap.com or by mail using the details provided below:

BlackStrap Industries Inc.
[Re: Privacy Compliance Officer]
1305 SE Armour Rd.
Suite 100
Bend, OR 97702
United States

We strive to provide a superior shopping experience and believe everyone should have equal access to blackstrap.com. We aim to comply with the Web Content Accessibility Guidelines (WCAG), as well as the Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations. Website accessibility is an ongoing initiative here at BlackStrap and we are actively working to further enhance and improve the accessibility of blackstrap.com. If you’re having trouble accessing any element of this website, please contact our Support Team. We will make every effort to provide you with the information you need or the transaction you seek via a communication method that is accessible to you in accordance with applicable law.

If you are using a screen reader and are having problems using this website, please call/email, (541) 213-2500 or support@blackstrap.com, for assistance.

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout with partnered merchants and unlock full package protection and seamless resolution for order issues.

Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.

Because Route is a legal insurance provider, there are policies that Route must adhere to. Route covers lawful goods, excepting those commodities noted in our policy summary, while in transit, against loss, damage and theft, subject to exclusions in the policy summary.

Route Policy Summary

LOST PACKAGES

If the order has not had a shipping update from the carrier in 7 days (20 days for international shipments), Route assumes the order is lost and the customer can file a claim. Route does not cover packages labeled return to sender because the order has been sent back to the retailer. Items are returned to sender when a customer provides an invalid or undeliverable address or refuses a delivery.

STOLEN PACKAGES

Our Product Support team looks at these order issues on a case-by-case basis and determines the best course of action to get your items refunded.

DAMAGED PACKAGES

A broken/damaged product is considered unusable. This can include items that are clearly fractured, shattered, bent (if not bendable), crushed, etc. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

When a claim is reported and resolved, your product will either be reordered or refunded depending on in-stock availability and the percentage of discounts received.

In some cases, order issues may not be approved per the Route Package Protection policies. 

Below, you can read more about what to expect in each scenario and where to reach out for further questions:

REORDER

Shortly after Route has processed your reorder, you will receive a confirmation email from the retailer that includes the new order number and receipt of purchase. Once the retailer fulfills the order, you will receive another email with tracking information: tracking number, and a link to track via the carrier service (i.e. UPS, USPS, etc.).

Every reorder placed through Route will also be covered by Route Package Protection in the case of lost, stolen, or damaged items. So rest assured that you can always reach out to us should you experience another protected situation!

Lastly, we highly recommend downloading our app and utilizing Route’s Visual Tracking in order to keep an eye on reorder package status updates and future orders in one, user-friendly place.

REFUND

Shipping and tax costs will be refunded for select partnered merchants. For those select merchants,  refunds to original payment methods will be available, but in the case we are not able to offer a refund to your original form of payment, we will offer a PayPal refund as an alternative option.   

For the remaining partnered merchants, refunds are calculated on the exact price you paid for the item(s) - excluding the cost of shipping, taxes. 

In both cases, the Route Protection cost will not be refunded. 

PAYPAL

If you do not currently have a PayPal account, don’t worry! PayPal is easy, fast, and free to set up.

Once your PayPal refund has been processed, you should expect to see funds reflect in your PayPal balance within the next business day (if not much sooner).

ORIGINAL FORMS OF PAYMENT

If your payment is processed to your original form of payment, you can expect to see those back to your account within 5-7 business days.

all merchants. However, until we release those features, PayPal is our safest, most efficient option for returning your money to you in those circumstances.

If you have any questions regarding a reorder or refund completed through Route Package Protection, you can reach out here and we'll be happy to assist however we can!

The average resolution time for a claim is less than 24 hours.

Carbon neutral shipping allows us to 100% offset the negative environmental impact of shipping customer's packages by contributing to Route projects that remove carbon from the atmosphere. Route's carbon neutral projects grow forests, help endangered species, and provide jobs to developing communities.

Route purchases carbon credits to offset the carbon produced from shipping an order. The amount of carbon credits needed for each order is calculated using a combination of distance traveled and the weight of the package. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that we can purchase to naturally remove carbon from the air.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments with as low as 0% APR, no hidden or late fees, and no impact on your credit score for checking eligibility.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

How it works:

1. Add items to your cart.
2. Checkout with Shop Pay.
3. Choose to pay in 4 installments.

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.

Purchases between $50-3,000 of any product with the Shop Pay Installments option on the product page can be purchased using this payment method.

Eligibility for and approval of Shop Pay Installments is managed by Shop Pay and Affirm. BlackStrap Industries has no control over this process, but you should receive an email from Affirm detailing why your payment was rejected.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

No, there are no late fees if you miss a scheduled payment.

Checking eligibility for installments through Shop Pay, has no impact to your credit score.

If you have more questions about installment payments on Shop Pay, you can refer to help pages here or here.