How Can We Help You?
Frequently Asked Questions
Yes, you can make changes or cancel your order at any time prior to your order being shipped from our warehouse. To make order changes or cancel your order, please email us at support@blackstrap.com ASAP.
Orders that have been shipped cannot be canceled.
You will receive a shipping confirmation email with your tracking number once your package leaves our warehouse. You can then track your order via your shipping confirmation email, Shop Pay App, or you can track your order here: TRACK MY ORDER
To start a return or exchange through our automated system please CLICK HERE.
If you need further assistance, please contact our support team at support@blackstrap.com.
We stand behind the gear we make. Our products are designed to be durable and reliable wherever your adventure takes you, but if there’s a problem with your gear you can trust that we will make every effort to set it right.
When purchased from an authorized BlackStrap dealer, we will replace any item that has been affected by a manufacturing defect for a period of one (1) year from the date of purchase by the original retail customer.
We'd love to hear from you.
If you have any questions, please fill in this contact form, and our team will reach you back as soon as possible.